Purchases covered
The standard TestPilot AI Pro purchase is a one-time USD $5 payment for 30 days of digital access after verified activation. There is no automatic renewal. Taxes and the final payable amount are shown by the payment provider before confirmation. Restricted live payment tests, where explicitly offered, are real purchases at their displayed price and are covered by the same request process.
Requesting a refund
Contact us within 14 days of purchase to request a refund through WhatsApp: +91 9019724050, or use the support/refund route provided on your Paddle receipt. Include your receipt email, transaction reference, purchase date and a short explanation. Never send your full card number, password, API key or login token. Requests outside this window can still be considered for billing errors, failure to provide the purchased access, or where applicable law or Paddle’s buyer terms require a remedy.
How requests are handled
We review requests for duplicate charges, access that was not delivered, technical problems preventing use and other purchase concerns. Where appropriate, we may first help resolve an activation or account-linking problem. Refund eligibility and processing are subject to applicable consumer law and, for Paddle purchases, Paddle’s buyer terms and refund handling as Merchant of Record. This policy does not limit a statutory cancellation right or any refund entitlement provided by Paddle. Contacting support is a request for review, not a promise that every reason automatically qualifies.
Processing and access
Approved refunds are returned through the original payment provider, normally to the original payment method. The provider and your bank determine settlement timing; we cannot guarantee an exact number of days. Refunded Pro access may be withdrawn or adjusted after reconciliation. A refund does not create a new free trial. You can retain copies of your exported work, subject to your rights in the underlying content.
Expired access and legacy payments
Because Pro is a one-time purchase, there is no recurring subscription to cancel. Access ends after the purchased 30-day period unless you make another purchase. For an older Razorpay payment, contact TestPilot support with the original receipt/reference; processing must follow that payment provider’s records and applicable requirements.
Need help before paying again?
If payment completed but Pro did not activate, do not pay again. Contact WhatsApp: +91 9019724050 with the transaction reference so we can investigate. Questions about this policy can be sent through the same support channel.